Terms and Conditions

Simply Equine Online Store – Terms and Conditions

Welcome to Simply Equine, an online store specializing in equine products, including rider wear, horse wear, supplements, sprays, ointments, nutraceuticals, and botanical herbal supplements. We are delighted to have you as our valued customer. Please take a moment to review our Terms and Conditions, which govern the use of our website and the purchase of our products. By using our website and making a purchase, you agree to comply with and be bound by these terms.

1. General Information

1.1 Company Details

1.2 Customer Service

Our dedicated customer service team is here to assist you with any questions or concerns. You can contact us via email at admin@simplyequine.co.za.

2. Order Placement and Processing

2.1 Product Availability

  • Product availability is subject to change without notice.
  • In the event that an item is out of stock, we will notify you and provide options for replacement or refund.

2.2 Order Confirmation

  • After placing an order, you will receive an email confirmation. This confirmation does not signify our acceptance of your order but acknowledges that we have received it.

2.3 Order Acceptance

  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.
  • Orders are only considered accepted once we have shipped the products and sent you a shipping confirmation email.

2.4 Payment

  • Payment for orders is accepted through the payment methods available on our website.
  • All payments are processed securely, and we do not store credit card information.

3. Shipping and Delivery

3.1 Shipping Locations

  • We currently offer shipping within South Africa.

3.2 Shipping Times

  • Shipping times may vary depending on your location and product availability.
  • Estimated delivery times will be provided during the checkout process.

3.3 Shipping Costs

  • Shipping costs are calculated based on the shipping location and the weight of the products in your order.
  • The shipping cost will be displayed at checkout.

3.4 Order Tracking

  • Once your order is shipped, you will receive a tracking number to monitor your delivery’s progress.

4. Returns and Refunds

4.1 Returns Policy

  • All tack and rider wear will be replaced/ refunded if found to be faulty.
  • Exchanges on rider wear will be allowed for a period of 14 days from purchase and may be exchanged for a different size of the
  • same product.
  • Horse wear can be exchanged only when not used or fitted on a horse., in the same condition as new and with original packaging.
  • Due to the risk of contamination, no supplements can be returned or refunded.
  • To initiate a return, please contact our customer service team.

5. Product Information and Use

5.1 Product Descriptions

  • We make every effort to provide accurate product descriptions, images, and information.
  • However, we do not guarantee that product descriptions or information are error-free.

5.2 Product Use

  • Please read and follow all product labels, instructions, and warnings.
  • Consult with a veterinarian or a healthcare professional before using any equine supplements or products.

6. Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to our Privacy Policy.

7. Intellectual Property

All content on our website, including text, images, and logos, is protected by copyright and may not be used without our express written consent.

8. Governing Law

These Terms and Conditions are governed by the laws of South Africa.

9. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and your continued use of our website and services constitutes acceptance of the updated terms.

Please feel free to contact our customer service team if you have any questions or concerns regarding these Terms and Conditions. Thank you for choosing Simply Equine for your equine product needs.